This Privacy Policy applies to the Axle Surgeons™ of Northern California website. The Axle Surgeons™ of Northern California website is provided for information and educational purposes and may contain links to other sites. Once you enter another website (whether through an advertisement, service, or content link), be aware that Axle Surgeons™ of Northern California is not responsible for the privacy practices of such other sites. We encourage you to look for and review the privacy statements of each and every website that you visit.

We believe that transparency is the key to any healthy relationship. At Axle Surgeons™ of Northern California, we’re all about healthy. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it. Here we describe the privacy practices for our website and you will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.

Information We Collect and How We Use Information

We collect the following personal information from you on the Axle Surgeons™ of Northern California website forms:

• First and Last name
• Email address
• Phone number

By entering this information, you are providing personal information that will be used by Axle Surgeons™ of Northern California for the sole purpose of scheduling your appointment or returning your contact request.

If you choose to enroll as a subscriber of our website or subscribe to our blog, you will receive recurring practice newsletters, announcements and occasional promotional information via email. These emails will be of a general nature and will in no way disclose your unique health characteristics.

To subscribe to our website, we need certain contact information, such as your name and email address. We may also store any provided demographic information (such as gender, birth date and address), but it is not required. You can unsubscribe from the newsletters or any of our emails by simply clicking on the “unsubscribe” link at the bottom of our emails; you will be immediately unsubscribed.

Passive Information We Collect

Like many other websites, we also automatically collect and log other non-identifying information when you interact with the Axle Surgeons™ of Northern California website:

• Device data: We collect data from the device and application you use to access the Axle Surgeons™ of Northern California website, such as your Internet protocol (IP) address, operating system, device type, browser type and timestamps.
• Usage data: We collect usage data that may include which Axle Surgeons™ of Northern California webpages you visit, what you click on, when you performed those actions, and so on. Emails sent by Axle Surgeons™ of Northern California collect information about who opened those emails and clicked on links in them. We do this to measure the performance of the Axle Surgeons™ of Northern California email messaging and to monitor and improve email deliverability and open rates.

How Information Is Shared

Except as set forth in this Privacy Policy or as specifically agreed to by you, Axle Surgeons™ of Northern California will not disclose any Personally Identifiable or Personal Health Information it gathers from you on our website. We will only release this information:

• To comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order.
• In special cases, such as a physical threat to you or others. In such cases, we will attempt to notify you unless doing so would violate the law or court order.

Your Rights to Access and Control Your Personal Data

At the time you choose to enroll as a subscriber of our website or any time thereafter, you can choose to opt-out of receiving emails from us by simply clicking on the “unsubscribe” link at the bottom of our emails; you will be immediately unsubscribed.

You may ask us at any time for information about any personal data we hold about you, or ask us to correct or delete that information. We will complete this request within 30 days of the initial request for information being received. Please complete this form to start this process. If you need further assistance, contact our office and we will consider your request in accordance with applicable laws.

To the extent required under applicable law, and subject to our rights to limit or deny access/disclosure, you have the following rights:

• Access: Receive a list of your Personal Data we process.
• Rectification: Correct any Personal Data we hold about you.
• Deletion: Request that we delete your Personal Data.
• Complaint: Contact your local data protection authority if you believe your rights have been violated.

California Resident: California residents may request a list of Personal Data disclosed to third parties. After verification, you may request access to your data, halt its sale or disclosure, and receive details on categories of data collected, business purposes, and third-party recipients.

Data Retention

We retain your information as long as necessary for legitimate business purposes, legal compliance, historical research, and to prevent harm, as described above.

Analytics and Advertising Services Provided by Others

We use Google Analytics, a service by Google, Inc. The information generated by the cookie (including your IP address) may be stored on Google servers in the U.S. and used to analyze site usage, compile reports, and provide other services. For more details, visit Google’s Privacy Policy.

We use this information to improve user experience on the Axle Surgeons™ of Northern California website. Occasionally, Axle Surgeons™ of Northern California or contractors may conduct voluntary surveys to gather user feedback.

Participation in these surveys is voluntary, and collected data will only be used by Axle Surgeons™ of Northern California and authorized contractors. It will never be sold or shared with third parties.

Cookie Policy

We use cookies and similar technologies to ensure the best experience. By using our services, you agree to this. Learn more at cookiesandyou.com.

List of cookies used by Axle Surgeons™ of Northern California:

Cookie Name	Purpose	Expiration	Privacy
__vor_npt__s __vor_npt__t __vor_npt__v	New Patient Tracker. Collects device data such as your Internet protocol (IP) address, operating system, device type, browser type and timestamps.	Persistent	View
Google Analytics	Website analytics cookie for visitor information and source.	2 years	View
responsivevoice.org	Used by Cloudflare to identify trusted web traffic.	1 year	View
Userway	Accessibility widget tracking preferences.	Persistent	View
Hotjar	Heatmap and session recording tool.	1 year	View
Wistia	Interactive video embedding and engagement.	1 year	View
MaxCDN	Content delivery network.	1 year	View
Facebook	Share functionality and count storage.	Persistent	View
YouTube	Embedded videos and usage analytics.	1 year	View
123FormBuilder	Online form embedding and function.	1 year	View

Our Policies for Children

We are committed to protecting the privacy of children. Neither Axle Surgeons™ of Northern California nor its services are intended to attract children under 13.

Information Security

We use administrative, technical, and physical safeguards to protect your data, including TLS encryption. While no method is completely secure, contact us if you have security concerns.

Changes to This Policy

We will inform you of material changes. Continued use of the Axle Surgeons™ of Northern California site indicates acceptance. Please discontinue use if you disagree with the terms.

Who We Are and How to Contact Us

If you have questions or concerns, contact us. Do not send proprietary information via email. We aim to reply within 48 business hours.

Last Updated: October 6, 2020